We lead the way in luxury property management at Mister Peele. Since launching the company more than 10 years ago, founder Bryan Peele has brought together a brilliant team of property professionals. Together we are dedicated to providing the highest level of estate management services in the world. But we haven’t stopped there.
Technology and innovation are at the heart of what we do, so we’ve integrated advanced proptech solutions into our company to enable us to deliver an exceptional level of service.
WHY DO YOU NEED PROPTECH?
Many of our clients are time-poor and cost-conscious, and vulnerable to being overcharged by contractors. Our team helps to stop this from happening through our network and also through a completely transparent approach.
Over time, this allows us to offer unparalleled levels of care and upkeep for our clients’ homes, but also shows consistent savings in ownership costs. Our clients are left feeling supported, richer in time and money, and free from hassle.
THE BESPOKE SOLUTION: THE LOGBOOK
Our clients have access to a property logbook at any time in order to provide detailed insight as to who did what maintenance task, when and for how much, the invoice, when they were paid, and show cost savings. Here’s how it works.
TOP SECURITY
To use our logbook, every user has to set up a two-factor authentication with a phone, the same security that you find on internet banking. This protects any sensitive information in the logbook. Once this has been entered, you will have access to the complete range of services on the dashboard.
We provide access to multiple users if required, and we can limit access accordingly. For example, a client might want to provide access for a household staff member, but restrict their access to the finance sections. For clients who have property portfolios, we can list each property under the same account or different accounts.
SCHEDULING MAINTENANCE AT A CONVENIENT TIME
The schedule shows what property maintenance has happened and what is booked in. You can choose to look at an annual overview or go into more detail for each day. The scheduling enables us to book in property maintenance when a client is present, if they would prefer to oversee any process, or book a convenient time when they are out of the house.
UP-TO-DATE ELECTRICAL ASSETS
When we take on a new client, we carry out an audit of the property and document the exact make, model, and user manual of each electrical item in the house and store the details and photos in the logbook. This means that when we deploy contractors to a property, we know exactly what parts we need and how each system works. It also means that any client, cleaner, housekeeper or property manager can find all the information they need if they want to know how any appliance works.
REPORTING A PROBLEM
In the logbook there are also sections where you can book a service and report a problem. You can contact the team 24 hours a day, seven days a week. What’s more, the message isn’t received by just the primary property manager but an extended Mister Peele team so that should anyone be on sick leave or away, you can be rest assured that your problem will be picked up immediately. The logbook is also available as an iOS app, making it much more time-efficient to report a problem.
FULL LIST OF TASKS
We create a full list of tasks and the current status of each, which you can search as part of a list or see them highlighted on a floor plan of the property. On the floor plan, all tasks are color coordinated and labelled. It shows which tasks are being fixed, which are outstanding and what has broken down. We provide an exceptional level of detail, including who was sent out to fix a problem, when they were sent, when the task was completed, as well as before-and-after photos.
DOCUMENTATION ALL IN ONE PLACE
We have a section within the logbook that acts as a filing cabinet for the entire property. This is where we can store important documents such as building certificates, contracts, license to alter an apartment, and title deeds. Should a client decide to sell, a solicitor can then access everything on one platform with ease, saving time and money.
SECURE AND ACCURATE ACCOUNTING
In the logbook, we can show clients a detailed insight across all property maintenance tasks, as well as how much payment is outstanding. We work by paying all the invoices on behalf of a client so that they only have to pay us one monthly bill. All the invoices are stored on the system and we work with reliable contractors to offer complete transparency, value for money and discounted rates. All invoices can be tracked back to the exact task on the system and we provide an overview of what bills relate to reactionary calls or planned maintenance.
COST ANALYSIS
The cost analysis section is one of the most important parts of the logbook. It provides complete transparency and an unparalleled level of detail into the maintenance and up-keep of a property. By combining all the above information with our technology we are able to provide monthly and annual breakdowns of the exact percentage of work related to reactive and planned maintenance, from air conditioning to plumbing.
Each month, we will review these figures to ensure we are on track, and if there are any anomalies in costing and price, we will provide a breakdown of exactly what those costs are and why they were submitted. This also helps us to improve on the service and ensure any costs that have been incurred are done so as preventative measures to save money in the future.
We are proud to offer unique proptech solutions that can’t be found anywhere else in the industry. Mister Peele aims to lift the lid on property management and offer complete transparency, so you can rest assured that your home, be it a primary or vacation home, is expertly managed and maintained.
For more information, please contact bryan@misterpeele.com.